• How do I care for myPichwai jewellery?

    • Each Pichwai piece is handcrafted with care and precision. To keep your jewellery looking its best, avoid direct contact with perfumes, lotions, or harsh chemicals.

      However, some of our pieces are specially crafted with an anti-tarnish coating, making them resistant to water and everyday wear. These designs can be worn confidently, even under light water contact.

      (Please refer to the individual product description to know if your piece is anti-tarnish or water-safe.)

  • Are Pichwai piecesmade with real gold or silver?

    • Our jewellery is made using premium materials including gold-plated brass, sterling silver, and high-quality stones and enamels inspired by the intricate beauty of traditional Pichwai art.

      Each product description clearly mentions the material and plating used.

  • Are your earringssuitable for sensitive ears?

    • Yes. All Pichwai earrings are made from nickel-free, lead-free, and hypoallergenic materials, ensuring maximum comfort even for sensitive ears.

  • Can I adjust thelength of necklaces or bracelets?

    • Most of our necklaces and bracelets come with adjustable links or extender chains, allowing you to customize the fit and styling.

      You can find size details on each product page, or reach out to us if you need a specific adjustment.

  • Do you offer customor personalized jewellery?

    • Yes, select designs can be customized depending on availability and craftsmanship feasibility.

      For bespoke requests, please email our design team at pichwai01@gmail.com with
      your ideas or references.

  • Do you provide gift packaging?

    • Absolutely. Every Pichwai order is delivered in our signature luxury packaging, making it perfect for gifting.

      You can also add a personalized message during checkout for a thoughtful finishing touch.

  • How can I track myorder?

    • Once your order is shipped, you’ll receive a confirmation email or SMS with your tracking number.

      You can follow your shipment by clicking the link or visiting the ‘Track Order’ section on our website.

  • What is your returnand exchange policy?

    • We hope you love your purchase, but if there’s an issue, you may request a return or exchange within 7 days of receiving your order.

      Please note that earrings are non-returnable due to hygiene reasons. Visit our Returns & Exchange page for full details.

  • What payment methodsdo you accept?

    • We accept all major credit and debit cards, UPI, Net Banking, and digital wallets.

      All transactions are processed securely through trusted payment gateways.

  • Do you ship internationally?

    • Yes, we offer international shipping to many countries.

      Delivery timelines and charges vary by destination, and any customs duties or import taxes are payable by the recipient.

  • How long will myorder take to arrive?

    • Domestic deliveries usually arrive within 4–7 business days, while international shipments may take 10–15 business days, depending on customs clearance and location.

  • How can I contactyour customer support team?

    • We’re always happy to assist you.

      You can reach our support team at pichwai01@gmail.com or through the Contact Us page.

      We typically respond within 24 hours on business days.